Shipping Policy
Thank you for shopping at PENUMB! We strive to deliver your orders promptly and efficiently. Below are the details of our shipping process, including delivery times, tracking, and international policies.
Shipping Destinations
We currently ship to select countries worldwide. If your country isn't listed at checkout, please contact us at supportus@palpae.com for assistance.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Peak season notice: During high-demand periods (e.g., holidays), processing may take slightly longer. We'll notify you of any delays.
Shipping Options & Delivery Times
Standard Shipping: 7–15 business days (delivery times vary by destination).
Faster shipping options (e.g., express) may be available at checkout.
Order Tracking
Once shipped, you'll receive a tracking number via email.
Track your order in real time via the “My Account” section on our website.
Note: Tracking updates may take 24 hours to appear.
International Orders: Customs & Taxes
Your country may apply customs fees, duties, or taxes upon arrival.
These charges are the customer's responsibility and are not included in your order total.
Check local regulations before ordering to avoid surprises.
Shipping Delays & Lost Packages
While we aim for on-time delivery, unforeseen issues (e.g., customs, weather, or carrier delays) may occur.
If your order is significantly delayed or missing, contact us at supportus@palpae.com.
For lost packages, we'll assist in filing a carrier investigation.
Address Changes & Modifications
Double-check your shipping address at checkout—we can't reship items sent to incorrect addresses.
Need to update your address? Email us immediately at supportus@palpae.com. Changes may not be possible once processing begins.
Refused or Unclaimed Packages
Refused or unclaimed orders may incur return fees.
If returned, we'll contact you to arrange reshipment (additional costs may apply).
Policy Updates
We may update this policy occasionally. Changes will be posted here and take effect immediately. Check back for the latest information.
Need Help?
Contact our team at supportus@palpae.com for shipping-related questions. We're happy to help!